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Refund, Return, and Exchange Policies for Eyewear

100% Satisfaction Guarantee (30 Days)

If a customer is not completely satisfied with their frames and/or lenses, we provide a 100% Satisfaction Guarantee period of 30 days within which a customer can:

  • Exchange their purchase for other frames and/or lenses presently available at For Eyes.
    **“Presently available at For Eyes” is defined as the frames and lenses stocked in our inventory at the time of the request; it also includes lenses that outside suppliers are contracted to provide us with.

    •  If the replacement product is more expensive, the customer must pay to cover the price difference; if the replacement product is less expensive, the store must refund the price difference.
  • Return their purchase for a full refund.

This 30-day period begins after the order has been dispensed to the customer. However, a customer can change their order, or cancel their order for a full refund, even before the order has completed processing or been dispensed. Once the 30-day period has expired, a customer’s refund, return, and exchange options become more limited if they have not purchased a protection plan; excluding the purchase of protection plan benefits.

Post-Comfort Zone policies

  • Free 90-Day Prescription Warranty – If a Doctor determines that a change of prescription is needed within 90 days of the eye exam used to place a customer’s order, we can provide a one- time free lens replacement. This free replacement will include the same materials and enhancements as the original purchase, if those items are presently available at For Eyes. If a customer chooses to upgrade their lenses during the prescription change, the difference in cost between the original lenses and the upgraded replacements must be paid.
  • Free 90-Day Progressive Adaptation Warranty – We provide customers who purchase progressive lenses a period of 90 days after the order’s dispense date to adjust to the lens design. During this period, if a progressive customer feels unable to adjust to the lens design, we can provide up to two free lens refits with replacement lenses of equal or lesser value (if the latter, the difference in cost between the original lenses and the replacements is refunded to the customer). We can also provide a full refund upon return of the product if the progressive customer feels unable to adjust to the lens design within the 90-day period.
  • Assistance with Manufacturer Warranties 
    • Frame Manufacturer Warranties – Even after the 30-Day 100% Satisfaction Guarantee period is over, customers who have chosen not to purchase a protection plan have a last resort for frame replacements or reimbursements: All frames are covered by a manufacturer’s warranty for defective frames that is good for one to two years after the purchase date.
      • These defective frame warranties are not a benefit that For Eyes provides directly, manufacturers may be slow to respond to the customer, and judgments as to whether a frame meets the defective warranty criteria or deadline are ultimately up to the manufacturer, not For Eyes; in other words, this recourse is much less reliable than our protection plan. However, we are more than happy to assist customers in obtaining a replacement frame or reimbursement under these services.
      • Once the above is clearly explained to a customer who is inquiring about frame defects but did not purchase a protection plan, a For Eyes associate can forward the frame in question to our Hialeah, FL. lab for a repair or replacement job under Redo Code #51. From there, a lab associate will take care of processing the reimbursement/replacement request to the manufacturer for the customer.
    • Lens Manufacturer Warranties – While we stand by the outstanding quality of the lenses we sell with complete confidence, manufacturing defects for a very small fraction of orders is an unavoidable reality even for best-in-class factories and labs. When it comes to anti-reflective coating, these defects are sometimes undetectable for months, after which the coating begins to develop a series of small cracks on the surface (this process is called “crazing”) and/or cloudiness.
      • After inspection by a For Eyes associate, lenses with anti-reflective coating that is determined to be defective within one year of the order’s original dispense date is eligible for a one-time lens of equal or lesser value (if the latter, the difference in cost between the original lenses and the replacements is refunded to the customer). If a For Eyes associate determines that the coating’s damage was customer caused (e.g. physical scratches, impact cracks), the manufacturer’s replacement policy does not apply.
      • Please note that our manufacturer warranty policies should not be mentioned to customers unless the situation arises, to avoid giving customers the false impression that manufacturer warranties are more reliable than they are during a sale. After the 30-day 100% Satisfaction Guarantee period, our protection plan is a customer’s only guarantee for acquiring replacement frames and lenses at the lowest prices.
  • Exceptions Due to Extenuating Circumstances – Any exceptions or extensions made to any of the Refund, Return, and Exchange policies listed in this section must be approved by a Regional Manager*. These exception/extension approvals should only be made for significant mitigating circumstances, and frequency of such instances will be monitored and audited by Corporate. 

*For  policy exceptions involving more than $100 and coverage extensions of more than 30 days, Regional Managers must obtain approval from the Director of Operations/Regional Manager.

Refund, Return, and Exchange Policies for Other Products

For contact lenses

  1. The first and most important criteria is that any boxes being returned must be unopened and in good aesthetic condition.
    •  Customers who complain about opened boxes being unreturnable can be informed that we can’t accept them due to FDA regulations.
  2. If the product being returned fits the criteria above after associate inspection, the following return policies apply:
    • 100% Satisfaction guarantee (30-Days) *
    • 90-Day Prescription Change
    • Always partner with Doctor to ensure that trial lenses have been adequately provided to mitigate the need for these policies.

For accessories

  1. Like contact lenses; disposable accessories like lens cleaner, boxes of towelettes, etc. need to be unopened and in good aesthetic condition. Wearable accessories like readers and Croakies need to be in “like new” condition (free of stains, scratches, damage, etc.).
  2. If the product being returned fits the criteria above after associate inspection, the following return policies apply:
    • 100% Satisfaction guarantee (30-days).

*This 30-day period begins after the order has been dispensed to the customer. However, a customer can change their order, or cancel their order for a full refund, even before the order has completed processing or been dispensed.

Any exceptions or extensions made to any of the Refund, Return, and Exchange policies listed in this section must be approved by a Regional Manager. These exception/extension approvals should only be made for significant mitigating circumstances, and frequency of such instances will be monitored and audited by Corporate.